Frequently Asked Questions

Welcome to our FAQ page! We understand you may have questions before starting your journey with us. Below, you’ll find answers to some common questions about our services. If your question isn’t answered here, feel free to contact us directly. We’re here to help.

What services do you offer?

At Collective Counseling and Consultation LLC, we offer individual outpatient psychotherapy to adults. Our services include treatment for anxiety, depression, stress management, identity exploration, trauma recovery, college student mental health, and more. We also specialize in providing care to marginalized and underrepresented communities.
Do you offer virtual therapy sessions?

Yes! We provide virtual therapy sessions for individuals residing in Wisconsin. Our online services allow you to access therapy from the comfort and privacy of your own space.
How do I schedule my first appointment?

You can schedule your first appointment by contacting us via phone, email, or through our online booking page: https://collectivewi.clientsecure.me/ We also offer a free 15-minute consultation to help you determine if we’re the right fit for you.
Do you accept insurance?

Yes, we are in-network with several insurance providers. We recommend contacting us to verify if your insurance plan is accepted. If you’re not using insurance, we also offer private pay options and sliding scale fees through Open Path for those who qualify.
What should I expect during my first session?

In your first session, we’ll focus on getting to know you—your goals, challenges, and what you hope to achieve in therapy. It’s a time to ask questions, learn about the therapeutic process, and create a plan tailored to your needs.
How long do therapy sessions last?

Standard therapy sessions are 55 minutes long. Some sessions, such as initial assessments, may take longer.
Do you offer sliding scale fees?

Yes, we are proud to partner with Open Path to provide affordable therapy services on a sliding scale. Our fees range from $40-$70 per session for Open Path clients. Learn more about how to apply here: https://openpathcollective.org
Do I need to be experiencing a mental health crisis to seek therapy?

Not at all. Therapy is beneficial for anyone looking to improve their mental and emotional well-being, navigate life changes, or simply gain more insight into themselves. You don’t need to be in a crisis to seek support.
What can I expect from virtual therapy sessions?

Virtual sessions are similar to in-person therapy but conducted through a secure video platform. You’ll have the same opportunity to connect with your therapist, work through challenges, and make progress toward your goals from the comfort of home.
Are your therapists experienced in working with diverse populations?

Yes, we specialize in providing culturally responsive care. Our therapists are experienced in working with diverse populations, including those from marginalized communities, and are committed to creating a safe and inclusive space for everyone.
What happens if I need to cancel or reschedule my appointment?

We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule. Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee.
How often will I need to attend therapy?

The frequency of therapy sessions depends on your individual needs and goals. Some clients prefer weekly sessions, while others may attend bi-weekly or monthly. Your therapist will work with you to determine a schedule that best supports your journey.
What should I do if I don't feel a connection with my therapist?

Building a strong therapeutic relationship is important for progress in therapy. If you don’t feel a connection with your therapist, we encourage you to discuss your concerns. If needed, we’re happy to help you transition to another therapist who may be a better fit.
How do I know if therapy is right for me?

Therapy can be helpful for anyone seeking personal growth, better coping strategies, or support during difficult times. If you’re unsure if therapy is right for you, we offer a free 15-minute consultation to discuss your needs and answer any questions.
What insurance plans do you accept?

We accept a variety of insurance plans. Please contact our office directly or check with your insurance provider to confirm whether we are in-network with your plan.
How do I verify if my therapist is in-network?

You can verify by calling the customer service number on the back of your insurance card and asking if your therapist is in-network. We also recommend confirming your coverage details directly with your insurance provider.
What if my therapist is out-of-network?

If your therapist is out-of-network, you may still be able to use your insurance benefits. Many plans offer out-of-network benefits, which could cover a portion of the costs. Contact your insurance provider to learn more about your out-of-network options.
Will I need to pay anything out-of-pocket?

Even if your insurance covers therapy, you may still need to pay for co-pays, deductibles, and any services not covered by your plan. We recommend contacting your insurance provider to understand your financial responsibility.
How do I submit a claim for reimbursement if my therapist is out-of-network?

If your therapist is out-of-network, they can provide you with a superbill, which is a detailed receipt of the services you’ve received. You can submit this superbill to your insurance company for reimbursement, depending on your plan’s out-of-network benefits.
Do I need pre-authorization for therapy services?

Some insurance plans require pre-authorization for therapy services. We recommend checking with your insurance provider to see if this applies to you and, if necessary, obtaining the authorization before your first session.
What happens if I miss an appointment?

Insurance does not cover missed appointments. If you need to cancel or reschedule, please do so at least 24 hours in advance to avoid a cancellation fee.
How can I get help understanding my insurance benefits?

We offer a free 15-minute consultation to help you navigate your insurance benefits, answer your questions, and ensure you’re making the most informed decisions for your mental health care. Contact us to schedule your consultation.
What services are typically covered by insurance?

Commonly covered services include psychiatric assessments, individual therapy, family therapy, and group therapy. It’s important to verify specific coverage for these services with your insurance provider.
Can I still see a therapist if I don't have insurance?

Yes, we offer flexible payment options, including sliding scale fees based on income, to ensure that therapy remains accessible even if you don’t have insurance coverage. Please contact us to discuss the available options.